Products · Automation and AI
Workflows and agents that take in the information, check the systems, run the steps and only call a person when an exception comes up. Your team's day goes back to the work that needs a decision.
All channels on one screen
Navega builds a page just for your company with all your conversations together. You see right away what the AI has already answered, what is with the agent and what needs someone on your team, without opening five apps.
Conversations
Names and messages are for illustration only.
How Navega does it
Nothing runs on autopilot until your company decides how far it goes. We set the level of automation based on the risk and the rule of each step: what the machine handles on its own, what needs an approval and what always goes back to a person. Automation here doesn't touch your team. It touches the list of tasks nobody should be doing by hand.
Where it usually fits
First reply, triage and routing to the right person.
Matching payouts, fees and orders to close the books without a manual spreadsheet.
Your numbers put together and sent automatically, as often as you need them.
Logging and tracking the return process from start to finish.
Sorting orders, messages or tasks by rule before anyone looks at them.
Repetitive day-to-day tasks for data entry, updates and tracking.
Talk to Navega
Show Navega the process and we'll assess what can be safely automated.
Know an operation that needs to get its numbers in order? Introduce us.
Frequently asked questions
Only as far as you allow. The level of automation and the approval points are set in the project, and anything outside the rules goes to a person.
No. Navega builds the workflows on top of the AI and the systems you already use or pay for. We don't sell our own AI or infrastructure.
Yes, with rules and approval points: delivery time and order status questions come off your plate, while complaints and refunds stay with a person. What the agent handles, and what it never handles on its own, is covered in our article on AI agents in customer service (in Portuguese).
